Privacy policy
Last updated October 6, 2026
1. Who we are
SimplrServ is run by SimplrServ. Service businesses use SimplrServ to take bookings from their customers. This policy covers both: the businesses that have an account, and the customers who book them.
2. If you booked a business through us
The business you booked decides what your information is used for. We store and process it for that business so the booking can happen. For questions about your appointment, a payment or a refund, contact the business directly.
3. What we collect
From businesses: business name, email, phone, address, password (stored only as a scrambled hash), page content, photos, settings and billing status. From their customers: name, email, phone, the address of the job, what was booked, the price, and any notes typed at booking. Automatically: basic server logs such as IP address and the page requested, used for security and fixing problems.
4. Payment details
Card payments are handled by Stripe. Card numbers are entered on Stripe's own pages; they never reach our servers and we do not store them. We keep only the amount, date and method of each payment and Stripe's reference numbers. Stripe's use of your information is covered by Stripe's privacy policy.
5. How it is used
To run the service: showing open times, creating bookings and invoices, taking payments, and sending confirmations, reminders, review requests and rebooking reminders on behalf of the business you booked. We also use it to support our users, keep the service secure and meet legal obligations. We do not sell personal information, share it for advertising, or use it to build advertising profiles.
6. Who sees it
A customer's details are visible to the business they booked and to us. We share information with the companies that help us run the service, only so they can do that job: Stripe (payments), Resend (sending email), Render (hosting) and Google (the fonts on our pages, which means your browser contacts Google when a page loads). We may also disclose information if the law requires it or to protect people's safety or our rights.
7. Cookies
We use one cookie, and only for businesses that log in: it keeps you signed in to your dashboard. We do not use advertising or tracking cookies, and customers who book are not tracked across sites.
8. Emails and opting out
If you book a business, you get emails about that appointment: confirmation, reminder, any change, and your invoice. After the job you may get a request for a review and a reminder to book again. Every one of those follow-up emails has a link to stop them, and it takes effect immediately. We do not send text messages.
9. How long we keep it
Account and booking information is kept while the business's account is open, so the business has its records. Saved copies of sent emails are deleted after 180 days. When a business deletes a customer or closes its account, that information is deleted from the live service right away; backup copies may remain for a limited time before they are overwritten.
10. Your choices
You can ask to see, correct or delete your personal information. If you are a customer of a business, ask that business, which can delete your record from its dashboard, or email us at help@simplrserv.com and we will pass the request on and make sure it is handled. If you are a business, you can edit your details, download your customer list and close your account from your dashboard. We answer requests within 30 days and never treat anyone differently for making one.
11. Security
Pages are served over an encrypted connection, passwords are stored only as salted hashes, and access to stored data is limited. No online service can promise perfect security; if we learn of a breach affecting your information we will tell you as the law requires.
12. Children
The service is for businesses and their adult customers. It is not directed to children under 13, and we do not knowingly collect their information.
13. Where it is processed
The service is run from the United States and is intended for businesses and customers in the United States.
14. Changes
We may update this policy. The date at the top shows the latest version, and we will email businesses about significant changes.
15. Contact
Privacy questions or requests: help@simplrserv.com.